Blog
The beginnings of the hotel industry (1 of 2)
Today, I'd like to give you a brief summary of the early days of the hotel industry. As you know, the hotel industry is an important engine of the economy, providing jobs for many people, but above all, it allows us to travel the world and learn more about the ways...
The Golden Concierge!
Over the past few weeks, I have written extensively on hotel housekeepers, their importance to guests’ comfort and how the Hotel Industry is experiencing serious staff shortages. Today, I’m turning to another category of employees...
The Face Behind Your Comfort
Housekeepers’ Profile In 2020, maids & housekeeping cleaners accounted for 1.12 million workers in the USA. Close to 86% are female On average, 45 years old $21,000 in annual earnings (less than 37% of the mean US salary) Almost 3/4 are people...
The Beauty and the Tip
What motivates clients to tip? In the Hotel Industry, tipping is an important practice as it significantly supplements employees’ wages. Read more
The Tech Connection
(or How important is technology to hotels?) How important is technology to hotels? Like in any other industry, technologies have a key role to play in the hotel industry. They can help hotels rationalize their operations, reduce costs, lower staff workload and improve...
It’s all about that client review
(or How online client reviews are crucial for hotels) Living in an era of e-communications In 2022, internet users in the USA accounted for over 90% of the USA population and spent over three hours per day online. One of the most popular reasons for using the internet...
2023: A Millennial Odyssey
(or Why millennials are crucial to the Hotel Industry!) Who are millennials? Millennials (Gen Y) are those individuals born in the 80’s or 90’s. They account for close to a third of the world’s population with...
Everything you always wanted to know about tips but were afraid to ask
Why tip? Recently, I stayed at a hotel in downtown Montréal. When I arrived, the room was sparkling clean and the bed ready with a nice chocolate on top of the bedcover. Around 8 p.m. the housekeeper knocked at my door. She asked whether I needed anything...
From paper to electronic envelope
THE BEST WAY TO TIP HOTEL HOUSEKEEPERS Do you still carry cash? The older among us will remember that a few years ago, when entering a hotel room we used to see a paper envelope with a handwritten message from ‘Stefany’ the...