Profits in the hotel industry are dependent on guest experience. A great experience increases guest satisfaction and the chancesthat the client will return to the hotel or recommend it to others. That, in turn, increases hotel revenue and generates marketing for the...

What motivates clients to tip? In the Hotel Industry, tipping is an important practice as it significantly supplements employees’ wages. According to a researcher, expert on tipping practices, there are basically five motivations for tipping : To...

I love traveling, learning about the history of other countries, discovering beautiful cities and different cultures... Are you like me? Depending on the type of trip we want to take, the web is the essential tool for discovering our favorite places to include on our...

For the past year, I’ve been writing one article a week on the hotel industry (for a total of 96 articles, in both English and French!). Those articles gravitated around housekeepers and how labour shortage is affecting the industry. Today,...

"The customer is always right" is a principle that has guided customer service for decades, if not centuries! In the highly competitive hospitality industry, exceptional customer service is the cornerstone of success 😊. Customer service...

Housekeepers are central to the hotel industry. They keep the property clean and guests comfortable. Research shows that one-tenth of a second is all it takes for a guest to form an initial impression. This means that each detail is important, including staff...

Staying at a five star hotel can be quite the experience. Not only are these properties luxur ious , but their staff also pampers you. A dream come true! Star rating systems A hotel star rating system is a method used to classify hotels based on their location,...

For me, eating well is paramount. That’s why when I’m away from home I’m so happy when I find that my hotel has a good restaurant where I can eat delicious meals and this, without even having to go out...

Did you know that as co-founder of the Ice Hotel Quebec-Canada we used to serve drinks on the rocks! Yess the glass was made out of ice 🙂 But more seriously, When on a business trip, after a long hard-day’s work, it’s relaxing to...

There was a time, not so long ago, when cigarettes were allowed in restaurants, airplanes, hotel rooms and even hospitals! I remember arriving at Charles de Gaulle airport (Paris, France) and, as soon as I got off the plane, being overwhelmed by the smell of Gauloise...